I have not received an order confirmation. What do I do now?

You have placed an order but still haven't received an email confirmation?

D​on't worry - that doesn't mean we haven't received an order from you. This could be due to several factors. Therefore, please make sure that the following points are true:

• Have you entered the correct e-mail address? ​If this is not the case, we can simply change your e-mail address and send you the order confirmation again.
  
  
• Is the email in the Spam/Junk Mail folder? Sometimes​ the order confirmations will slip into the Spam/Junk Mail folder. So please check again here.
  
  
• Do you have an Arcor mailbox? ​If you have an Arcor mailbox, a transmission problem with the provider could be the reason why you have not yet received an order confirmation.

Still haven't received an e-mail from us? Then please contact our customer support.