How can we help?

Orders

Orders

I have not received an order confirmation. What do I do now?

I would like to claim my warranty. What do I need to keep in mind?

How can i change/cancel my order?

I want to change my shipping address

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Delivery

Delivery

Delivery Information

I received my order but an item is missing. What should i do?

I have received a faulty item

The tracking says my order is delivered, but I have not received it.

You have sent me the wrong item

Do I have to pay custom fees?

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Returns & Refunds

Returns & Refunds

I forgot to put the return form it the package

My refund in incorrect. What should I do?

How can I exchange my item?

Have you received my return yet?

Where can I drop off my return?

Return Policy

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Payments, Promotions & Gift Cards

Payments, Promotions & Gift Cards

How can I pay?

Why is my discount code not working?

I forgot to use my discount code, can it still be applied to my order?

Gift Voucher

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Faye Products

Faye Products

Can you engrave the jewelry before shipping?

When are you restocking?

Can you gift wrap my order?

How to wear earcuffs

Size Guide: Rings

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General Information

General Information

My FAYE Account

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